Privacy Policy
Effective date: 30 August 2025
Your Privacy Matters
Kiran Kalar Therapy (“we,” “our,” or “us”) respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect when you book an appointment or use our website, why we collect it, and how we keep it safe. It also outlines your rights under data protection law (UK/EU GDPR)
1. Data Controller
The data controller responsible for your personal data is:
Therapy Consult Ltd
70 East Hill, Dartford, DA1 1RZ
kirankalar@outlook.com
2. Information We Collect
We may collect the following categories of personal data when you use our website or book services:
- Identity and contact information: Name, email address, phone number, and postal address.
- Appointment details: Dates, times, and type of session.
- Health-related information (special category data): Limited information you may provide to help us prepare for sessions.
- Technical data: IP address, browser type, and website usage data (via cookies or analytics tools).
3. Purpose and Legal Basis for Processing
We process your personal data for the following purposes:
- To provide therapy services and manage appointments – based on contract.
- To communicate with you about appointments or inquiries – based on contract and legitimate interests.
- To maintain records required by law or professional regulations – based on legal obligation.
- To send service updates or resources (if opted in) – based on consent.
- To ensure website security and improve services – based on legitimate interests.
Special category health data will only be processed with your explicit consent or when necessary for the provision of health care.
4. How We Share Your Data
We will not sell or rent your personal data. We may share information only when necessary:
- With trusted service providers (e.g., secure scheduling, payment, or IT services).
- Where required by law or to comply with professional obligations.
- If necessary to protect your vital interests or the safety of others.
All third-party providers are required to keep your data secure and act in accordance with data protection law.
5. Data Retention
We keep your personal data only as long as necessary to provide services and comply with legal, tax, and professional requirements. Therapy records are retained in line with professional body guidelines for 7 years unless otherwise required by law.
6. Your Data Protection Rights
Under the UK/EU GDPR, you have the following rights:
- Access – Request a copy of your personal data.
- Rectification – Request corrections if data is inaccurate or incomplete.
- Erasure – Request deletion of your data in certain circumstances (“right to be forgotten”).
- Restriction – Request limits on how your data is processed.
- Data portability – Request transfer of your data to another provider.
- Objection – Object to processing based on legitimate interests or direct marketing.
- Withdraw consent – Where processing is based on consent, you can withdraw it at any time.
To exercise these rights, please contact us at kirankalar@outlook.com
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK, or the relevant supervisory authority in your EU country.
7. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. However, no online transmission is completely secure, and we cannot guarantee absolute security.
8. International Transfers
We aim to store your personal data within the UK/EU. If we transfer your data outside the UK/EU (for example, to service providers), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
9. Cookies and Analytics
Our website may use cookies or analytics tools to enhance user experience and monitor traffic. You can manage cookies in your browser settings.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Effective Date.”
11. Contact Us
Therapy Consult Ltd
70 East Hill, Dartford, DA1 1RZ
kirankalar@outlook.com